DIVISION OF CONTINUING EDUCATION
Customer Service
About the programme
The CVQ in Customer Service Level 2 is for individuals whose customer service role requires well developed behavioural competence, but whose scope for independent decision making and for bringing about change is limited.
Learning Outcomes
- Work within rules and regulations of their organizations.
- Work with others to overcome problems and to support customer service improvements.
- Need to communicate in a confident way.
- Have a developing knowledge about their organisation’s products and services.
- Use well developed behavioural skills.
- Develop relationships with customers.
- Contribute to a safe and secure working environment.
- Work well with others.
- Deliver reliable customer service.
- Resolve customer service problems, both proactively and reactively.
- Work with change by supporting customer service improvements.
- Develop their personal performance.
- Promote additional products and services.
- Process customer information.
Assessment
Assessment of the course is determined by course work which accounts for 40% of the overall grade. As well as the final written examination which accounts for 60%.
Instructional Approaches
This course will involve a mix of lectures and discussions and practical. To benefit fully, students’ participation in all aspects of the course is required. Students must:
- Attend all lectures
- Prepare for lectures
- Contribute to all discussions
Pre-requisites
Applicants must have at least three (3) CSEC passes, including English Language, or equivalent qualifications. Mature applicants without formal qualifications may be considered based on relevant work experience.
Cost
- Registration: $50.00
- Course Fee: $
Duration
Call +1 (246) 431-0957 for further information. Some aspects of this course outline are subject to change.​
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