DIVISION OF CONTINUING EDUCATION
Customer Service
About the programme
This programme is designed to equip participants with the essential knowledge and skills to excel in customer service roles across various industries. Recognizing the demanding nature of customer interactions, the course emphasizes the importance of professionalism and the ability to meet and exceed customer expectations.
Learning Outcomes
- Work within rules and regulations of their organizations.
- Work with others to overcome problems and to support customer service improvements.
- Need to communicate in a confident way.
- Have a developing knowledge about their organisation’s products and services.
- Use well developed behavioural skills.
- Develop relationships with customers.
- Contribute to a safe and secure working environment.
- Work well with others.
- Deliver reliable customer service.
- Resolve customer service problems, both proactively and reactively.
- Work with change by supporting customer service improvements.
- Develop their personal performance.
- Promote additional products and services.
- Process customer information.
Objectives
Upon successful completion of this programme, students will have gained the knowledge and skills necessary to:
- Deliver Exceptional Customer Service
- Enhance Communication
- Manage Customer Expectations
- Handle Difficult Situations
- Build Customer Relationships
- Adhere to Professional Standards
Course Activities
- Videos
- Practicums
Course Outline
Assessment
Assessment of the course is determined by course work which accounts for 40% of the overall grade. As well as the final written examination which accounts for 60%.
- Quiz
- Assessments
Instructional Approaches
This course will involve a mix of lectures and discussions and practical. To benefit fully, students’ participation in all aspects of the course is required. Students must:
- Attend all lectures
- Prepare for lectures
- Contribute to all discussions
Pre-requisites
Applicants must have at least three (3) CSEC passes, including English Language, or equivalent qualifications. Mature applicants without formal qualifications may be considered based on relevant work experience.
Cost
- Registration: $50.00
- Course Fee: $600.00
Duration
- 4 Months
Call +1 (246) 431-0957 for further information. Some aspects of this course outline are subject to change.
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